ISO 9001:2008 is the International Standard for Quality management.
Quality refers to all those features of a product (or service) which are required by the customer.
Quality management means what the organization does to ensure that its products or services satisfy the customer’s quality requirements and comply with any regulations applicable to those products or services.
Quality management also means what the organisation does to enhance customer satisfaction, and achieve continual improvement of its performance.
ISO 9001 gives the requirements for what the organisation must do to manage processes affecting quality of its products and services.
Key Benefits of ISO 9001
What it does:
- Establishes and streamlines processes through complete documentation
- Improves and establishes training processes
- Defines roles and responsibilities
- Greatly increases operational efficiency
- Increases ability to troubleshoot
- Develops and builds relationships that help to retain existing customers
- Provides advantages over competitors that aren’t certified ISO 9001
- Builds opportunities for global commerce with international recognition
- Improves customer relations
- Improves relationships with suppliers due to clear, concise production standards· Provides basis for consistent and fact-based decision making
- Carefully planned improvements, based on documentation and analysis
- Provides for regular audits/reviews of performance
Benefits:
- Increases productivity· Maximizes quality
- Increases revenue· Improves employee morale and satisfaction
- Saves time and money
- Enhances ability to attract new customers that have adopted requirements for certification
- Improves accountability of management
- Increases employees’ understanding of their roles in success of their work and the company
- Creates greater motivation and dedication
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