Employee Engagement An “engaged employee” is one who is fully involved in, and enthusiastic about their work, and thus will act in a way that furthers their organisation’s interests. Employee engagement is a strong contributor to a business’s success. A lack of…
To get the maximum impact from the process it is necessary to put some structure around our Objectives. The current Best Practice when it comes to setting targets is to use SMART SMART stands for: SPECIFIC – how much and when MEASURABLE – how…
What is the purpose of having Quality Objectives? Put simply, the Objectives are the tools that make the system pay for itself. The process of setting Objectives, from the high level of the Quality Policy through to the selection of…
According to Wikipedia, a best practice is a method or technique that has consistently shown results superior to those achieved with other means. The goal of attaining Best Practice is a fundamental component of the Management System Standards – ISO…
The Plan Do Check Act (PDCA) cycle is the operating principle of ISO’s management system standards. It’s formal structure includes processes that regularly examine performance and ensure that the system continues to provide ongoing benefits. The steps in each successive…