Employee Engagement An “engaged employee” is one who is fully involved in, and enthusiastic about their work, and thus will act in a way that furthers their organisation’s interests. Employee engagement is a strong contributor to a business’s success. A lack of…
To get the maximum impact from the process it is necessary to put some structure around our Objectives. The current Best Practice when it comes to setting targets is to use SMART SMART stands for: SPECIFIC – how much and when MEASURABLE – how…
What is the purpose of having Quality Objectives? Put simply, the Objectives are the tools that make the system pay for itself. The process of setting Objectives, from the high level of the Quality Policy through to the selection of…
According to Wikipedia, a best practice is a method or technique that has consistently shown results superior to those achieved with other means. The goal of attaining Best Practice is a fundamental component of the Management System Standards – ISO…
Internal auditing is defined as a systematic and documented verification process of objectively obtaining and evaluating audit evidence to determine whether a process conforms with set audit criteria (eg, ISO 14001), and communicating the results of this process to management. Internal auditing is…
Root Cause Analysis is an essential part of business activity. Routine analysis of business situations that did not result in the expected outcome and the development of actions to correct that result and prevent a re-occurrence of that situation is a…
The Corrective and Preventative Action program of any Management System is where all of the work gets done. It focuses on the systematic investigation of the root causes of identified problems or identified risks in an attempt to prevent their recurrence (for…
You have passed your Stage Two audit, and have been awarded certification. What should I do now? The temptation is always to put aside the management system that has taken up so much of your time and catch up…
The Plan Do Check Act (PDCA) cycle is the operating principle of ISO’s management system standards. It’s formal structure includes processes that regularly examine performance and ensure that the system continues to provide ongoing benefits. The steps in each successive…